Saturday, January 18, 2014

Non Punitive Policy

A non-punitive policy is not a "get out of jail free" card or an organizational excuse to deliver inferior quality job performance.  A non-punitive policy represents accountability and excellence.
A Safety Management System (SMS) includes a non-punitive policy as a tool to collect operational data and establish an open communication door. It is possible that an organization drifts away from quality and fall into a trap that there is not enough time to do the job right, but that there is enough time to do the job twice. A non-punitive policy is a tool to discover operational drift and quality of service, since customer service is variable with operational decisions made by employees.

In a non-punitive environment there is a just-culture, or a safety culture of how to apply a job performance tool to instil employee accountability.  

Without a non-punitive policy human behavior cost is a hidden cost.  
Simplified;  a just –culture are categorized into 3 areas;
  1. Human behavior, or Human error as a negative input
  2. At-risk behavior
  3. Reckless behavior
Human error is when a person applies an action that is different than the normal procedure.  E.g. an airport vehicle operator has a plan of action to stay between the marked boundary lines, but unintentionally moves across an assigned line.  Crossing this line is a reaction of a person in response to an external or internal stimuli.

At-risk behavior is when a person makes a decision to deviate from a procedure. E.g. an airport operator has a procedure in place to stay between the marked white lines when travelling from one point to another point. However, the vehicle operator makes a decision to deviate from the marked boundary lines and take a different route.      

Reckless behavior is when a person makes a decision to put someone or something in harms way. E.g. an airport vehicle operator crosses the boundary lines, speeds towards equipment or people and then makes a sharp turn to avoid contact.

Accepting at-risk behavior leads to behavioral drift. Two stop signs on a two way road implies it's a one way street.
With a non-punitive policy in a just-culture a possible Corrective Action Plans (CAP) applied to these human, organizational and environmental factors, are to console human error, coach at-risk behavior and punish reckless behavior.

When CAPs are completed, apply a cost factor of time spent on organizational behavior reports to analyze how human factor incidents affects  the profit margin. Without a non-punitive policy organizational behaviors are unknown and hidden costs.
Reckless behavior  is to use a vehicle not suited for the job or condition.
In a just-culture employees know their duties, roles and responsibilities and are able to make choices which delivers high quality customer service.  


Wednesday, January 1, 2014

Elements of a Safety Management Plan

A Safety Management System (SMS) is a conglomerate plan of components, policies, objectives, goals and parameters. SMS is a system where multiple pieces have to fill in the gaps to interact for the system work. If one part breaks down, then other parts are are restricted in their overall function.

The Safety Management Plan (SMP) is a component, or part of the Safety Management System for SMS to function. A safety management plan consists of a safety policy, non-punitive policy, roles, responsibilities, communication, safety planning, performance measurements and reviews. Everyone with an SMS task have accountability roles, with the Accountable Executive (AE) at the head of the table. 

Some reports on day 27 are applied to the Element of Non-Punitive Policy in the Component of Safety Management Plan. 

Operational costs associated with a safety management plan requiring human and financial resources are processing of reports, investigation and implementation of corrective action. A tool of managing cost is to extract information from individual charts of issue and cost.

Cost is broken down into parameters by applying time fractions to each report received. 
Cost bearing elements are identified as the contributor's view of the issue. When issues are applied to an element of the safety management system it becomes a management planning tool by combining risk assessment and element cost. Parameters become operational management tools.