Friday, February 28, 2014

Effectiveness Of Training

Training for a license is different than training for job performance. Training for a license is to establish performance skills in accordance with a standard and conform to regulatory requirements. SMS training is job performance training. Training for job performance is to further develop performance skills to become a specialist in one area, or a selective few areas. An Enterprise is establishing these skills responsibilities by defining roles and responsibilities within the organization and assigning to specific licensed personnel. 
Training for a specific instrument is a test. Learning how to play an instrument backwards with loss of hand is job performance.
When a person is training for a specific license they are evaluated by the standards to the bar of performance levels. If these levels are reached the person is issued a license. The license requirement does not take into account how effective the training process was, but just takes into account if the training requirements were met and if the candidate was able to perform at the time of the test. It is possible to pass 100% of candidates at anytime for a one time test with an ineffective training system. However, it may not be possible to pass anyone of these same candidates for ongoing job performance tests by applying an incompetent training process. 
Training is to place a person in an environment where everyone speaks the same language.
For a  validation process to measures the effectiveness of training an Enterprise first establishes processes to identify training requirements so that personnel are competent to perform their duties. It is possible that more than one training process must be established for separate identified duty requirement.
 These training processes are blueprints that include established objectives, goals and parameters. The delivery of training is what a validation process  measures for effectiveness.
 A validation process to measure effectiveness of training must come from collected data from the candidates. This data collected is then analyzed if it met the objectives, goals and parameters of the blueprints of the training program.

By applying this data collected in a Statistical Process Control (SPC) it is possible to establish if the process is in control or require a Corrective Action Plan for effectiveness.


Friday, February 14, 2014

Documentation And SMS

Documentation is the core support of a Safety Management System (SMS). This is the chosen method to recall plans, policies, objectives, goals and parameters, and a tool to recall future plans.
The policies, objectives and goals of an SMS plan are completed products for operational applications, while the blueprints of an SMS plan are located within the planning, the brainstorming  and description of the plan.   
The Blueprint is what makes the outcome.
Blueprints may be changed. The intent of an SMS plan is to maintain it and not to change it. If looking at an SMS plan as a home that was just built, the plan is maintained by changing paint colors, or rearranging furniture.  A system failure of the plan would be if a home required 6 bedrooms, but only 3 were built. This is a structural issue where regular maintenance does not change the layout, and a complete structural change, or system change is required. The intent of an SMS plan is therefore to be maintained and not to be restructured until a Management Review of Operational Masterplan identifies necessary system changes.

When making the blueprints for an SMS plan applicable regulatory and operational requirements are identified. A completed SMS plan has established processes for continuing identification of regulatory and operational requirements.
If an SMS plan is on track then it is on track, if not then someone knows.
A completed SMS plan is distributed to personnel as identified in organizational charts. The plan may be fully or partially distributed, based on personnel SMS involvements.
A property serviced and "well greased" SMS plan is functioning effectively. There might be times when it appears that an SMS plan is an additional operational cost. As any operational plans, including accounting, business planning and employee staffing there are costs involved. What an SMS plan does, is to bring to light a costs-anomaly incurred but not identified. The cost of an SMS plan is time spent on going back to the blueprints to change processes when the processes are ineffective.  Time spent on the SMS plan blueprints is therefore tracked as a time-cost value to identify effect on profit margin. An SMS plan itself is just documentation to recall how the organization is functioning.


Saturday, February 1, 2014

Blogging Anniversary

One year ago I submitted my first blog, and it has been a year of unbelievable fun. In a few simple words the Safety Management System  (SMS) has become a friend to establish parameters, controlling variables and discover losses.  In a short summary each one of the blogs was telling a story to make aviation safer.
The first blog was about SMS as a tool beyond trial and errors. After major aviation accidents everyone wants facts and solutions. SMS is a friend to guide for addressing facts and solutions and capture processes. Or  in other words, how we manage what we do before combinations of hazards becomes an accident.
Unless hazards are managed and controlled, the solution to eliminate hazards may be a roll-the-dice-management. Effective hazard management it to mitigate the effect of hazard data collected.
An Accountable Executive (AE) is the CEO of accountability.  In an SMS Enterprise everyone have a role of  accountability. SMS is managed by principles of accountability. Accountability is excellence in customer service.
Then the blogs went on with different scenarios of SMS.  Blogs were about SMS in the failure of an old barn,  drifting in SMS like driftwood.  SMS processes as profit generators, communication as safety tool, what face we put on our own SMS and, have you been SMS'd.
One blog described the school system as an opposition to SMS where accountability may not be compatible with learning, but punished to instil learning behaviours.  SMS is being described as the money and time blame game, and that hazard management is not common sense. Compare SMS to Non Destructive Testing (NDT) where NDT is testing of material defects or fatigue. Apply SMS to managing the medical condition Diabetes with Plan-Do-Check-Act. Find out what the residual risks are when a problem is resolved with a perfect solution.
The blogs continued on with Corrective Action Plans (CAP) where an established process is applied when dealing the cards and to read the signs when arriving at the fork in the road. Size and complexity is applicable to any organization and it becomes a task to make it fit. When an Enterprise are training personnel the training is not completed with a final exam, but with the test of being in a just culture. In addition, these blogs are about circles of training, Best Practices (BP), applying the correct CAP and what happens when the AE is fired. SMS makes safety your business when regulations are performance based. SMS is wildlife management,  management of minor and major hazards and to apply the triangles of Quality Assurance (QA).  SMS is about Moneyball, managing parameters and applying a monetary values to results. It's about training environment and the elements of a Safety Management Plan.
At the end of the day, SMS is about zero tolerance to compromise aviation safety. SMS is to do what it takes to ensure safety, accept accountability, to chose the right and ensure excellence in customer service.