Santa’s improvement of effectiveness.
This year Santa had made an improvement to the delivery process by using the UAV, (Universal Autonomous Vessel), or drone. This improved process includes no-landing deliveries and is expected to improve customer service and delivery reliability. As a test-run, Santa loaded up the sleigh with samples and UAV. The size of the UAV fits in the Santa Sleigh by replacing the helpers. Santa completed the test-run and found this new process to be effective above and beyond expectations, but with two hazards. One was that the reindeer would not get rested since the UAV are launched on-the-fly. The other residual hazard was that by doing UAV deliveries, Santa’s long time personal contact with home-owners, home-decorations and getting stuck by climbing down the chimneys was identified as a hazard to customer service with a high probability that customers would be unsatisfied and search for other delivery options.
Santa’s deliveries are tailored to individual homes.