The manufacturing of this chain complies with the requirement to produce a chain.
The process in this example is functioning as expected, but the response to communication was in conflict to the job position established in the organization chart. The effect caused by lack of response was not just that the information was transmitted to incorrect positions and the job not done, but also that by not performing as the expectation intended, other parts of the SMS was crumbling and the system itself did not function.
Destroying a process could crumble a system.
By not conforming to the intent of this expectation that “Safety Authorities, Responsibilities And Accountabilities Are Transmitted To All Personnel”, the system itself may fail and everyone is as surprised as the first time when it failed.