At one time, gold and cow hide may have been a suitable medium.
A medium, or system that is not userfriendly for the submission of data is a safety system which in the long run will become an ineffective reactive system. This system would not operate within the concept of SMS which is a system of a just culture with proactive safety initiatives and accountability. When a system is developed for the purpose of supporting the bureaucracy of an airport or airline, it becomes ineffective as a supporting tool while a system designed in support of the processes becomes an effective safety management tool. An SMS system is fail-free since it’s another layer of safety supporting the operational safety processes.
A bureaucratic enterprise of SMS tools is best recognized by their attempt to adapt processes by enforcing the design upon operations, rather than changing the design SMS to adapt to operational safety processes. In other words, when a process is in non-compliance with the designed process, the failure may be with the design and not with the process itself.
Establishing the SMS system in a suitable medium becomes more than just checking the check-box that an individual has drawn the line in the sand and determined what medium is suitable as a one-fit-all medium. A suitable medium may include more than one medium and include both paper format and electronic format in addition to smart-phone apps. When applying multiple mediums as suitable a bureaucratic enterprise may have difficulties adapting and analyzing data from these different sources, while an adhocracy may have invented additional process to capture all data for analysis. An effective enterprise adapts to processes for continuous safety improvements.